Shopping with us

How to Order

Raindrops are pleased to accept orders online as well as by telephone, fax and post. Our products are generous to size, so please refer to our sizing charts and order for the correct age and height of your child.  For online orders, we use a secure payment gateway with an accredited payment service provider. Please note that Raindrops is a trading name of Waterproof World Ltd, and this is the payee name that you will see on your card statement when you order.

If you need to contact us, our registered address is: 113 Cowper Road, Hemel Hempstead, HP1 1PF and our warehouse address is: Raindrops, Unit 10, Woodcroft Farm, Water End Road, Berkhamsted, HP4 2SH. Our phone number is  01730 810031.

Special Offers

We run special offers and customer discount promotions on selected products from time to time. Please note that these offers and promotions are exclusive, run for a limited period only, are subject to availability and cannot be used in conjunction with each other.

All products are subject to availability and the promotion prices apply for a limited duration.

Product Availability

We endeavour to keep our website up to date with actual stock availability, but just occasionally we might be out of stock of an item in your order. Should this occur, we will email you with an estimated date for the item's availability. We will ask if you wish us to send it to you separately then, or if you would prefer to cancel the item from your order. There will be no additional cost to you for us dispatching items separately in this instance. If you have selected standard delivery, we will inform you of a dispatch delay for goods exceeding 3 days, however we will endeavour to send all your goods to you as a single dispatch

Gift Wrap and Message

If you wish to include a greeting message and gift wrap with your order, simply select the Gift Wrap option once you have placed the item in your Shopping Basket. You will have the option to add your own personal message. Our gift wrap and message service costs £2.00 per gift.

Delivery Addresses

If you wish to have your order despatched to your place of work, your neighbour or a relative please enter a shipping address when prompted at checkout. The invoice and receipt will be mailed to the billing address.

Payment

We accept payment by major credit & debit cards including Visa & Mastercard, via our secure payment gateway Sagepay. Raindrops is a trading name of Waterproof World Ltd, which is the payee name that will be shown on your payment card statement. We also accept payment by personal cheque, and direct bank transfer, and we are able to accept local authority and academy school purchase orders and invoice for goods. 

Order Confirmation

You will receive an order confirmation by return email once your order has been accepted by our admin site.

Payment Receipt

Once we have processed your order, you will receive an invoice with your goods.

VAT and Import Taxes

VAT is not applicable on children’s clothing, however, will incur on adults clothing. If ordering from outside the UK, please note that you are responsible for any additional import duties and taxes that may be incurred.

International Orders

We are able to accept orders from across the world (with a maximum 2kg packet weight), however, all transactions are processed in Pounds Sterling, we are unable to accept payment in other currencies, due to excessive bank charges. 

Faulty or Damaged Goods

All Raindrops products are carefully inspected prior to despatch, however, if in the unlikely event you find a fault with any product, you may return it to us for an exchange or a refund. Please see our Returns Policy for more information.

Complaints

Should you have a complaint, please do not hesitate to contact us by email, post, telephone or fax. Your complaint will be dealt with immediately.

Trade Enquiries

Raindrops works with a select number of children's clothing retailers. If you would like to talk to us about stocking our unique brands, please get in touch.